1. Introduction

This policy explains how Pillu Parmarth Sewalaya, Bilaspur Rampur, UP – 244921, collects and handles your information when you use pilluparmarthsewalaya.com, donate, or place an order. By using the site, you agree to this policy.

2. Information We Collect

You give us: name, email, phone number, postal address, donation or order details, and any message you send us through a form, WhatsApp or our helpline.

Collected automatically: IP address, browser and device type, pages visited and time spent, through cookies and standard web logs.

Payment details: card, UPI and banking information is entered directly with our payment gateway. We never see or store it.

3. Why We Use It

• To process donations, orders and refunds
• To send receipts, order updates and delivery information
• To respond to your queries, rescue reports and volunteer requests
• To share shelter updates or appeals, where you have opted in
• To meet legal, tax and accounting obligations
• To improve the website and prevent fraud or misuse

4. Sharing

We do not sell, rent or trade your personal information.

We share it only with:

• Payment gateways, to process your transaction
• Courier partners, to deliver your order
• Service providers who help run the website or send emails
• Authorities, where required by law

Donor names are never published without permission. If you prefer to donate anonymously, tell us and we will keep it that way.

5. Cookies

We use cookies to keep the site working, remember your cart, and understand how visitors use the site. You can disable cookies in your browser, though parts of the site may not work properly if you do.

6. Data Security

We use reasonable technical and organisational measures to protect your information, including secure transmission and restricted internal access. No system online is completely secure, and we cannot guarantee absolute protection.

7. Retention

We keep donation and order records as long as required for accounting, tax and legal purposes. Other information is kept only as long as it serves the purpose it was collected for.

8. Your Rights

You may ask us to see, correct or delete the personal information we hold about you, or to stop sending you updates. Email aashianmol12@gmail.com and we will act on it within a reasonable time, subject to records we are legally required to keep.

9. Children

The site is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has shared information with us, contact us and we will delete it.

10. Third-Party Links

Our site links to social media and other external sites. We are not responsible for their privacy practices — please read their policies separately.

11. Changes

We may update this policy from time to time. The revised version applies once posted here with a new “Last updated” date.

12. Contact

Pillu Parmarth Sewalaya Bilaspur Rampur, UP – 244921, Email: aashianmol12@gmail.com