1. Scope

This policy covers returns, cancellations and refunds for products purchased from pilluparmarthsewalaya.com, and refunds on donations made through the site.

2. Donations

Donations are voluntary contributions towards animal care and are non-refundable once processed, as funds are put to use immediately.

We will refund in these cases:

• The same donation was charged more than once
• A technical or gateway error resulted in an incorrect amount
• The donation was made without the account holder’s authorisation

Write to us at aashianmol12@gmail.com within 7 days of the transaction with the donation ID, date and amount. Approved refunds are processed within 7–10 business days to the original payment method.

3. Product Cancellations

Orders can be cancelled free of charge any time before dispatch. Email or call us with your order number and we will refund the full amount. Once an order has been dispatched, it cannot be cancelled.

4. Product Returns

Our dhoop batti and vermicompost are handmade natural products, so we accept returns only where the item is:

• Damaged or broken in transit
• Incorrect or not what you ordered
• Leaking, spoiled or unusable on arrival

Raise the claim within 48 hours of delivery with clear photographs of the product and the outer packaging. Claims without photographs cannot be processed.

We do not accept returns for opened or used products, minor variations in colour, texture, fragrance or weight (these are normal in handmade goods), or for change of mind.

5. How to Raise a Claim

Email aashianmol12@gmail.com or call +91 96868 90241 with:

• Order number and date
• What the issue is
• Photographs of the product and packaging

We respond within 3 business days. If a return is approved, we will arrange pickup or share return instructions.

6. Refunds

Once we receive and verify the returned item, your refund is initiated within 3 business days and reflects in your account within 7–10 business days, depending on your bank or payment provider.

Refunds go to the original payment method only. Shipping charges are non-refundable unless the fault was ours. Where a replacement is preferred and stock allows, we can send one instead of a refund.

7. Undelivered Orders

If an order is returned to us because of an incorrect address or repeated failed delivery attempts, we will refund the product value less shipping costs, or re-ship at your cost.

8. Contact

Pillu Parmarth Sewalaya Bilaspur Rampur, UP – 244921, Email: aashianmol12@gmail.com